As a small business owner, I wore a lot of hats and juggle a ton of responsibilities - from delighting customers to making sure employees are taken care of, there is never enough time in the day.
And somewhere in-between - we were missing calls and sales!
That's when AnswerJoy was born.
WHAT WE DID ABOUT IT
We needed someone to help take every call, but didn't want to spend a fortune hiring an in-house receptionist.
So we decided to create AnswerJoy because it was need that we felt that it could help other small to medium-sized businesses work better, faster, and more cost effective.
A higher-quality virtual receptionist service with highly-trained, cheerful and enthusiastic US-based agents at a fraction of an in-house staff member.
At AnswerJoy, our goal is to help create delightful experiences on every call.
Our Core Values
Transparency
Fostering accountability by open, honest communication
Community
High tide lifts all boats, we are One AnswerJoy
Win
Not just survive, but thrive in all that we do
Raving Fans
Create fanatical fans through world-class service
Growth through Change
Pursue learning and growth by embracing & driving change
Fun & Creativity
Add a little bit of fun and weirdness to the mix
Just a few of the many firms that trust Squad Support Receptionists
The AnswerJoy Approach
Getting started with your own virtual receptionist has never been so easy.
AnswerJoy aims to continuously strive to provide a world-class first impression for your business. Our team of happy customer service specialists will answer your calls cheerfully, take messages as needed, and route calls as instructed!
We are more than just a fancy answering service. It is our goal to learn your business inside-and-out so that we can represent you as well as an in-house staff.
You will benefit from an assigned team of 4 to 6 receptionist - we have found this to be the "Goldilocks" zone for a receptionist to be always available, while being a small enough team for each receptionist to learn your business over time.
Our cost-effective and engaged approach will help bridge the gap between a prospective lead and long-term client relationship.
